Proven results

51%

CALL-IN RATES

Network visibility reduces call volume and time spent troubleshooting

67%

TRUCK ROLLS

Solve problems remotely to drastically reduce in-person tech visits

+60

NPS

Grow & monitor customer satisfaction, improving NPS

$15

ARPU

Expand your pricing strategy with a new service model

BASED ON ANALYSIS OF CALL-IN-RATE DATA FROM TIER-1 AND TIER-2 CSPS OVER A 9-MONTH PERIOD

graph showing the average profit increase with CEM deployment
Individual upsell

Plume platform services are provided only to subscribers who separately purchase these services from you

New subscriber roll-out

Services are provided as part of the base offering for all of your new subscribers, coupled with OpenSync-enabled gateways and extenders

Full-scale roll-out

Services are turned on for all of your current and future subscribers after enabling OpenSync across all deployed gateway

images of different routers and wifi extenders in a lifecycle circle
Fiber, DOCSIS, or DSL modems

Connect OpenSync routers directly to existing modems to take over all functions and services

Integrated gateway

OpenSync integration gives legacy hardware, including gateways, a new lifeline

Over-the-top

Plug directly into an existing gateway, set-up becomes fast and simple

Partnership at-a-glance

Simple deployment
  • Turnkey solution, fully managed by Plume
  • Fewer than 45 days from contract to launch
  • Management through all your defined stages
  • Ultra-reliable infrastructure with strict SLAs
Plume software
  • Continuous cloud upgrades to keep you up-to-date
  • Fresh services to delight your customers
  • Open source software through OpenSync
  • Back-end API integration
Always-on support
  • Help available 24/7
  • 60-day trial period
  • Staff training & education
  • Marketing toolkits

Ready to join the Plume revolution?

We’ll become your smart home R&D department, arming you with cutting-edge solutions that enable you to grow your business. Everyone benefits from streamlined operations and satisfied subscribers, freeing up time and resources for applications where they really matter.

Who we work with

Plume partner ecosystem

ECOSYSTEM ADOPTION
AWS
Telecom Infra
Open Wrt
RDK
SILICON INTEGRATION
boardcom
mediatek
maxlinear
NXP
qualcomm
quantanna
celeno
ODM PARTNERS
Arris
Askey
sagemcom
sercom
technicolor
kaon
cig
hitron
comtrend
heights telecom
zyxel
commscope
humax
castlenet
dzs
CHANNEL & DISTRIBUTIONS
adtran
akamai
nctc
scsk
amt
eps
evolution digital
275+ SERVICE PROVIDERS AND SYNDICATION PARTNERS
baycom
voo mission
allwest
allwest
c3 pure fibre
bell
nos
gci
sunrise
comcast
net white
i3 broadband
mctv
charter white
vodafone
jcom
atlantic broadband
liberty
samsung
cogeco
armstrong
docomo
holston electric cooperative
jersey
deutsche glasfaser

Join our global team of experience experts