Plume trust center
At Plume, we are providing trusted user experiences to our customers by protecting the security, privacy, and availability of their data. Explore how each of our three pillars of trust build confidence with our partners and customers.
Deployed in million+ locations
Security
At Plume, security is built into everything we design as a product or how we operate as a business, so our customers can focus on growing and innovating their services while empowering consumers to elevate their smart home experience. Our processes align with industry recognized ISO and NIST frameworks to maintain confidentiality, data integrity, and availability of services. We safeguard the security, privacy, and availability of your subscriber data through services that adhere to the most rigorous global standards. You can contact us at [email protected] if you have discovered a security issue you believe we should know about.
Privacy
At Plume we design products to protect individual privacy and provide tools that put the individual in control over their information. Plume protects individuals’ personal data by incorporating standard privacy technical and governance controls within our product design while adhering to various regional and global data privacy regulations, such as European Union General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA).
Plume’s personal data collection and handling practices are described in our privacy policy.
Compliance
Plume is continuously working to fulfill its regulatory compliance obligations, and benchmark against industry best practices. In pursuit of these objectives, Plume maintains a comprehensive set of compliance certifications to promote/build trust.
Plume has a great track record with some of the largest service providers around the world and we are really excited that, through our partnership, we are able to bring this premium experience to our members and their customers.
Jared Baumann, Vice President of Broadband Solutions NCTC