Plume defines success by the happiness our products deliver to customers and partners alike.

VP Marketing

Asst. Superintendent

"Since deploying Plume, our customer satisfaction has never been higher, and our customer service team has received fewer Wi-Fi related support calls."

Consumer experience

Broadband Superintendent

"i3 Smart WiFi, powered by Plume HomePass provides . . . our customers [with] a world-class internet experience."

President and CEO

"The HomePass app gives the customers the device level insight and control over their internet they’ve been asking for…. best of all, it’s simple!"

Product Manager, Home Services

Product innovation

Director of Marketing

"We’ve experienced triple-digit growth on our internet product each month since launching Plume. Customers love our WiFi solution and we love Plume!"

Managing Director

"Our aim [in partnering with Plume] is to provide leading-edge solutions to help customers maximize the potential of the network and the quality of their experience within the home itself."



GM Business Innovation Unit

"The intuitive Plume app gives users the ability to manage and monitor all wireless devices in their network, allowing them to see what’s consuming bandwidth and control devices from their phone or tablet."

General Manager

"Smart WiFi is advanced technology that gives our FTTH customers more control of their home internet experience and more coverage than ever before."

Tell us about your partnership with Plume

Executive VP and COO

"While we know that Plume self-optimizes daily with real-time data usage in order to prioritize bandwidth when and where it’s needed, all our customers know is that an easy self-installation leads to a robust wall-to-wall WiFi experience."

VP Product

How does Plume benefit Bell’s customers?

"Plume delivers fast and consistent internet throughout the home, it keeps families safe from potential security threats and gives them better control over their digital health."

"As the smart home continues to rapidly evolve, we must gear up to provide the best in-home experiences."

How do ISPs deliver a Smart Home experience?

What’s been the best thing about offering Plume?

"Plume’s cloud-managed smart home services can be deployed rapidly and . . . can uncover insights and analytics that drastically improve the connected home experience."

President

"Plume has been a game changer for our company and we are very excited about the Plume for Small Business solution once it becomes available."

"Our customer satisfaction Net Promoter Score is now consistently in the high 50s. The average time taken to resolve a customer case has reduced from 1.47 to 0.45 days . . . and the number of cases has also reduced by 25% year on year."

"Armstrong is happy to bring our subscribers the next level of speed, personalization, security and control by teaming up with Plume."

Founder and President

"Plume is an advanced, [cloud-coordinated] solution that continuously learns about your [customers’] Internet needs and performs advanced self-optimizations."

Senior VP

"Our subscribers can effortlessly install Plume at home with a high success rate, and [software] updates are rolled out automatically."

President and GM

"Now that we have [Plume’s] managed WiFi solution that scales to the size of the customer’s home, we feel much more comfortable deploying IPTV solutions."

"[Plume] has reduced support calls and churn when compared to our old Wifi solution."

"As leaders in broadband technology, we know that the modern smart home requires a personalized approach tailored to each person, home and device. Plume does just that."

"What really stands out with Plume . . . is the marketing support that they offer, the ease of doing business [with them], and all the features that they offer that are all included."



Speed to market

"By adding [Plume’s] Whole Home Adaptive WiFi to our portfolio of offerings, we’re giving our customers the absolute best WiFi on the market."

CMO and Executive Board Member

". . . NOS has found in Plume the right partner to provide its customers with an innovative WiFi service that combines coverage and stability throughout the home. . . . [T]he new offer, launched in August 2020, has been a success both in NPS and sales, continuously reaching unprecedented levels of WiFi subscriptions in the Portuguese market."

SVP of Internet and Voice Products

"Advanced In-Home WiFi provides Spectrum . . . customers with the ability to optimize their home networks . . . delivering an unmatched home WiFi experience. Integrating our core advanced technology and leading WiFi router with the OpenSync cloud platform and software stack allows us to nimbly deliver best-of-breed features and services. Nearly 400 million devices are now connected to our vast network . . . "

Head of Product and Services

" . . [A]daptive WiFi by Plume is part of our Vodafone Super WiFi service, which continuously learns from WiFi use and performs self-optimization. . . . [T]hrough Plume cloud services, we’re able to proactively and reactively diagnose potential network issues and easily support customers when necessary. This level of insights makes the difference."

Exceeding customer expectations

What our customers say

Awards & Recognition

Fiber Connect Game Changer Award

Cloud-Based Solution of the Year

Most Innovative IoT/M2M Strategy Award

Best Connected Home Strategy Award

Best Customer Experience Award

Best In-Home Customer Experience Award

Global Entrepreneurial Company of the Year, Smart-Home-as-a-Service

Best Service Provider Wi-Fi Solution

Best In-Home Wi-Fi Product

WiFi Solutions

Monitoring & Analysis

Cloud-Based Solution of the Year

Customer Experience in the Crisis

Best WiFi Innovation

Top 50 Companies Accelerating Digitalization in the Global Homes and Buildings Industry

The 100 Top Power Players 2021

Best Cybersecurity

Most Innovative IoT/M2M Strategy