October 2023

Welcome to Plume IQ - our reveal of data-driven intelligence and consumer insights from 3 billion connected devices and 60 million locations, managed by Plume’s cloud platform. The data below is from a sample of our locations.

Increasing cyber threats put home IoT devices at risk

Plume IQ

Founded in 2004, Cybersecurity Awareness Month, held each October, is the world’s foremost initiative aimed at promoting cybersecurity awareness and best practices.

Data analyzed from the Plume network reveals an increasing trend in cyber threat activity. From the second half of 2021 to the first half of 2023, our statistics indicate that malware attacks have increased by 35% in Japan and a staggering 80% in the United States. While total threats decreased slightly over this period in Europe, phishing incidents have increased by more than 347%.

For the first six months of 2023, Plume detected and prevented over 450 threats targeted at our customers’ homes across the United States, Japan, and Europe. Guard, Plume’s network-level security service, offers real-time cyber threat on average per month protection for smartphones, computers, and IoT devices - and is a built-in feature of Plume’s HomePass app.
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Plume IQ infographic

#PlumeStrong Cycling Challenge results

PSCC23 infographic

Mission accomplished

Plumian riders clocked up a massive 19,090 kilometers in distance and 325,017 meters of elevation to exceed our goal and help raise over €550,000. Every Euro will help to build a school and support hundreds of children affected by the devastating earthquake that hit Turkey and Syria in February 2023. We’d like to send a huge thanks to our riders, event partners, and all who donated to support this worthy cause.

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Driving loyalty and retention

We secured the highly coveted ‘Best SaaS Product for Loyalty and Retention’ at the recent SaaS Awards 2023. Our cloud platform—featuring the Haystack Support Suite—enables service providers to take the necessary proactive steps to rapidly diagnose and resolve issues, leading to reduced support calls, happier customers, and reduced churn.

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Winner: Best SaaS Product for Loyalty and Retention

Cablenet case study

As the leading telecommunications provider in Cyprus, Cablenet wanted to meet the ever-evolving demand for smart, seamless, and uninterrupted internet connectivity. Their strategic partnership with Plume has transformed the internet experience for Cablenet's customers, landing Cablenet the coveted position of the #1 service provider for customer satisfaction.

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[We wanted to provide our customers with the best connectivity experience and peace of mind when it comes to broadband speed and connectivity.]( Case Study.pdf?version=0)

Haystack shoots for the stars

Our Haystack Support Suite secured a stellar 4 diamonds from Broadband Technology Report’s Diamond Technology Reviews. Announced at Cable-Tec Expo in Denver, the judges rewarded Plume for an “excellent product with technical features and performance that provide clear and substantial benefits.”

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Haystack wins four diamonds for Monitoring and Analysis

Community impact

Plume took home the ‘Best Community Impact Award’ at the recent Fiber Connect 2023 show. Along with Ciena and Heights Telecom, we presented a Proof of Concept exploring how service providers can rethink their approach to network architecture, leveraging disaggregation and virtualization to push network access closer to the user and deliver the scale and capacity where needed.

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Winners: Best Community Impact Award

News roundup

Telecom TV reported on the latest home security enhancement to our ‘Full Stack Optimization' application intelligence and awareness solution.

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PezCycling News reported on why two-time Tour de France winner, Tadej Pogačar, supported and participated in the #PlumeStrong Cycling Challenge 2023.

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Wi-Fi NOW’s Claus Hetting spoke with Jasna Mihelj Coustaury, our General Manager of European Operations, ahead of the much-anticipated #PlumeStrong Challenge Ride 2023.

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Logos: Telecom TV, Pez Cycling News, Wi-Fi NOW