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Engagement

Gain end-to-end visibility with Haystack

Plume Haystack provides end-to-end visibility of your subscriber network, identifies issues in real-time, supplies tools to troubleshoot problems, and offers automated workflows to resolve subscriber issues proactively.

Plume Senses. Sweepr Solves.

Turn real-time network intelligence into guided and automated actions across every support channel – increasing digital engagement, reducing calls and truck rolls, lowering cost-to-serve, and improving subscriber confidence.

Plume Home
Build subscriber confidence with seamless and secure WiFi

Delight residential customers with a premium WiFi experience that transforms connected devices into motion sensors and protects homes from cyber threats.

Close up of a hand using the Plume App on a smartphone in a coffee shop.

WorkPass
Optimize internet connectivity for small businesses

Built specifically for SMB, WorkPass is an industry-leading platform designed to provide reliable wireless connectivity while unlocking features to power productivity, security, and customer insights.

Exterior architecture of a modern multi-dwelling unit apartment complex.

Uprise
Deliver a personalized WiFi experience for MDU

Whether you provide services to tenants or small businesses, Uprise helps property owners oversee their internet network by delivering award-winning WiFi connectivity.

Discover how Plume supports ISPs

Keeping subscribers connected
Enhanced transparency across your network
Identify and protect against threats
Personalize apps to suit your needs

Adaptive WiFi uses AI to automatically optimize signals for faster, stronger connections and helps prevent issues before they happen.

Our cloud-based system gives you advanced visibility so you can see what’s really happening with your network.

Our premium security features help ISPs stay a step ahead of the latest cyber-threats for peace of mind.

Our user-friendly apps empower subscribers to control, customize, and manage access to their networks with intuitive interfaces.

A successful team chooses the smart route

Trusted by 400 ISPs and over 60 million homes worldwide

Millions of residential and commercial customers rely on Plume’s industry-leading solution to upgrade their WiFi connectivity.

We’re proud of our results

30%

Reduction in churn and an increase in customer lifetime of almost 3 years

67%

Drastic drop in engineering call outs as technical issues can be resolved remotely

37%

Increase in savings as call outs, service installation, and marketing costs are decreased

$15+

ARPU. Opportunity to expand pricing strategy with a new service model*

*The statistics are taken from the Plume Total Cost of Ownership (TCO) Study (2020) and represent the greatest percentages measured for each category. Long-term phone call and cost records for over 2 million customers were analyzed to measure the operational benefits of the Plume CEM platform deployment. This TCO study considers a blended deployment model of Tier 1, Tier 2, and Tier 3 ISPs on a per-customer basis, including multiple service types and home types.

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We’re Open.

Plume provides a complete framework for ISPs to efficiently deploy and manage consumer services on a massive scale, leveraging a diverse hardware ecosystem.

OpenSync-enabled customer premises equipment (CPE) allows for seamless deployment of Plume services providing flexibility and broader integration options.

Explore compatible hardware

Action powered by Intelligence

Plume is the world’s first SaaS experience platform purpose-built for Internet Service Providers. Our cloud-based, hardware-agnostic solution enables the rapid delivery of new services at a massive scale.