Last Updated: August 21, 2026
These Service Specific Terms (Uprise Service Terms) are part of the Terms of Service for Plume Services (Plume Terms) and apply to the Plume Services known as the Uprise Services. The Uprise Services are the suite of services that offers fast and reliable Wi-Fi technology designed for use in a multi-dwelling-unit property ( MDU Property).
PLEASE CAREFULLY READ THESE UPRISE SERVICE TERMS TOGETHER WITH THE PLUME TERMS. THEY INCLUDE IMPORTANT INFORMATION ABOUT YOUR RELATIONSHIP WITH PLUME AND HOW DISPUTES BETWEEN PLUME AND YOU ARE RESOLVED.
1. Key Definitions for the Uprise Services
For your convenience, many of the capitalized terms used in these Uprise Service Terms are defined in this Section 1:
- Customer means the entity or person that holds an account for a Membership to the WorkPass Services or Plume Home Services that is used in a unit that is part of the MDU Property. A Customer that uses the WorkPass Services is a WorkPass Customer and a Customer that uses the Plume Home Services is a Plume Home Customer.
- Network Equipment means Plume Products (as defined in the Plume Terms) or similar Wi-Fi extenders, OpenSync-enabled gateways and other on-premise Wi-Fi network equipment used to create a WorkPass Customer’s WorkPass Network or a Plume Home Customer’s Plume Home Network in a MDU Property.
- Plume Home Network means the Wi-Fi network created by a Plume Home Customer’s use of the Plume Home Services together with Network Equipment.
- Property Operator means the entity that creates an account for the Uprise Services.
- User means a natural person authorized by a Customer to access and use the Customer’s WorkPass Network, including Guests and employees, or the Customer’s Plume Home Network, as applicable.
- WorkPass Network means the Wi-Fi network created by a WorkPass Customer’s use of the WorkPass Services together with Network Equipment.
- You means (as context dictates) the Customer, Property Operator or User that uses the Plume Services.
All other capitalized terms used but not defined in these Uprise Service Terms have the meanings given in the Plume Terms.
2. How these Uprise Service Terms Apply
Property Operators and tenants that are WorkPass Customers must agree to the WorkPass Service Terms. Tenants who are Plume Home Customers must agree to the Plume Home Services Terms. These Uprise Services Terms do not supersede or replace the WorkPass Service Terms or Plume Home Services Terms, as applicable, with respect to WorkPass Customers or Plume Home Customers, as applicable.
If any term of these Uprise Service Terms conflict with the Plume Terms, then these Uprise Service Terms control with respect to the Uprise Services. The End User License Agreement governs the software embedded in Plume Products.
3. Updates to the Uprise Services
Plume may in its sole discretion develop and provide Updates (as defined in the Plume Terms), some of which may modify or delete in their entirety certain features and functionality of the Uprise Services. You agree that Plume has no obligation to provide Updates or to continue to provide or enable any particular feature or functionality.
4. Disclaimer Of Warranties and Limitations of Liability
THE PLUME SERVICES AND THIRD-PARTY MATERIALS AND OTHER CONTENT AVAILABLE THROUGH THE PLUME SERVICES ARE PROVIDED “AS IS” AND ON AN “AS AVAILABLE” BASIS.
SECTIONS 11 AND 12 OF THE PLUME TERMS INCLUDE EXCLUSIONS, DISCLAIMERS AND LIMITATIONS OF LIABILITY THAT APPLY TO YOUR USE OF THE WORKPASS SERVICE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF OR LIMITATIONS ON IMPLIED WARRANTIES OR OTHER LIMITATIONS ON THE APPLICABLE STATUTORY RIGHTS OF A USER, SO SOME OR ALL OF THE EXCLUSIONS, DISCLAIMERS AND LIMITATIONS MAY NOT APPLY TO YOU.
5. Arbitration Notice
Except for certain kinds of disputes, the Plume Terms require you to resolve any dispute with Plume through arbitration on an individual basis and not as part of any class or representative action. You and Plume are each waiving the right to a trial by jury. Please see “Agreement to Arbitrate” in Section 13 of the Plume Terms for more information.
6. How to Contact Plume
If you have questions, please contact Plume at support@plume.com.