- Plume Legal
- Terms of Service for Plume Services
- HomePass Service Terms
- WorkPass Service Terms
- WorkPass Guest Wi-Fi Terms
- Uprise Service Terms
- Plume Product Descriptions for Trials
- Service Level Agreement
- Plume Services and Distribution Agreement
- Terms of Sale
- End User License Agreement
- Business Code of Conduct
- Sustainability Policy
- Global Anti-Corruption Policy
- Global Trade Compliance Policy
- Accessibility Statement
- Acceptable Use Policy
- Privacy Rights Notice (U.S.)
- Data Processing Agreements
- Ookla Data Collection
- FCC, Exposure and Conformity
- SNE Energy Information
- Website Terms
Last updated: November, 2021
What are cookies, web beacons and similar technologies?
Cookies are small data files stored on your hard drive by a website. They contain information that is transferred to your computer’s hard drive when you make use of our Services. There are different types of cookies:
(i) session cookies expire at the end of your session (e.g. when closing your browser) and enable Us to track your activities during a particular session
(ii) persistent cookies remain stored on your device between sessions for a predetermined period of time and enable Us, for example, to track your settings or activities on our Services
(iii) first-party cookies are set by the provider whose online service you are using (e.g. the operator of the website you are visiting)
(iv) third-party cookies are set by a provider other than the provider whose online service you are using (e.g. the operator of a website other than the one you are visiting)
Web beacons (also known as pixel tags or clear GIFs) are small graphic images that are used in connection with the provision of our Services, and which typically work in conjunction with cookies to track the use of an online service by its users. For example, when We send you emails, web beacons allow Us to track if you opened the emails and clicked links to measure campaign performance and improve features.
Similar technologies are technologies which enable the entity using it to track your user behavior. This can be done by local shared objects or local storage, such as flash cookies, HTML 5 cookies and other web application software methods, all of which store information in your browser or device. Additionally, there are other technologies that function without local storage in your end device and instead make use of, inter alia, browser functions. In this context, a “fingerprint” of your system is created that serves as a unique identifier.
To learn more about Cookies, visit www.allaboutcookies.org
We may also use pixel tags, click-through URLs, and web beacons on our website. These are tiny graphic images placed on web pages or in our emails that allow us to determine whether you have performed a specific action. When you access these pages or open or click an email, the pixel tags and web beacons generate a notice of that action. These tools allow us to measure responses to our communications and improve our web pages and promotions.
What types of Cookies do we use?
We use session Cookies to keep you logged in while you use features of our website; these disappear after you close your browser. We also use persistent Cookies, which stay in your browser and allow us to recognize you when you return to the website.
We use the following Cookies:
Essential Cookies (Strictly Necessary). Some Cookies are strictly necessary to make our website or apps available to you and you cannot use them without this type of Cookie. For example, we use authentication Cookies to remember that you have logged in for the duration of the session. We use this information to provide you with our Services, prevent misuse, and ensure our website and apps are working properly.
Personalization Cookies (Functional): These are used to recognize you when you return to the Services. This enables us to personalize our content for you, to provide you with a customized experience on our website and apps, and to remember your preferences (for example, your choice of language or region).
- We use Google Ads to advertise on our website and third-party websites to previous visitors of our site. Google Ads is provided by Google LLC and Google Ireland Ltd. (“Google”). The advertisements are displayed on the basis of information that is stored in cookies which Google places on your device. The text files include information, on your visit of our website, in particular product views that is read-out in the course of subsequent visits of this or third-party websites for specific product recommendations. The cookie includes a random alias. In case you visit our website within a certain period of time and view our products, Google is able to recognize you by means of the alias. However, the information cannot be attributed to you personally. We or Google will not merge this information with your personal data and will not disclose any of your personal data to any third party. You can prevent the storing and using of information in a cookie placed by Google by clicking on the following link http://www.google.com/ads/preferences and configuring your preferences there. For more information about Google privacy policies see www.privacy.google.com/intl/en/# and https://www.google.com/policies/privacy/?hl=en.
How can you block Cookies?
Most Internet browsers automatically accept Cookies, but you may be able to change the settings of your browser to stop accepting Cookies or to prompt you before accepting a cookie from the websites you visit. If you set your browser to reject Cookies, parts of our website may not work for you. Additionally, some of our advertising partners are members of the Network Advertising Initiative or the Digital Advertising Alliance. If you prefer to not receive targeted advertising, you may be able to opt out of some network advertising programs by visiting the Digital Advertising Alliance Opt-Out Page (http://optout.aboutads.info/?c=2&lang=EN) and the Network Advertising Initiative Opt-Out Page (http://optout.networkadvertising.org/?c=1#!/). Please note, depending on your type of device browser or browser, it may not be possible to delete or disable all Cookies and similar technologies on your device. Your selection of the “Do Not Track” option provided by your browser may not have any effect on our collection of cookie information for analytic and internal purposes, as we do not respond to Do Not Track signals. To learn more about browser tracking signals and Do Not Track please visit http://www.allaboutdnt.org.
Furthermore, if you wish to deactivate the use of any Cookies, including Cookies that are operationally necessary, that we use within the provision of our Services, you may do so by using the settings in your browser or device, if this is supported by your browser or device. The settings must be made separately for each browser you use. Please note that you may not be able to use certain Services when you deactivate Cookies.
If you delete all Cookies on your device, any opt-out Cookies that have already been set will also be deleted, so that you will have to declare again any opt-outs that have already been declared.
We welcome all requests, suggestions and questions concerning our use of your information. All such communication should be directed to [email protected]. You can also write to us at: 290 S. California Avenue, Suite 200, Palo Alto, CA, 94306, United States.