Plume Home WiFiPlume Home WiFi

Home Wi-Fi that knows what it’s doing

Frequently asked questions

What is the difference between a Pod and a SuperPod?
The SuperPod is the newest member of the Plume pod family, providing next generation performance while working together with existing Pods. It features two Ethernet ports and new, beautiful colors! The SuperPod provides faster speeds than the original Plume Pod, and works with SuperPods or Pods to extend WiFi coverage throughout your home. For a complete breakdown of technical specifications, please visit the tech specs page.
Does Plume replace my router? Does it work with my ISP?
The Plume system can replace your current router, but is flexible enough to also work with your existing router setup. You need to connect one of the Plume SuperPods by Ethernet to your ISP modem or router to make it work. If you keep your router, make sure to turn off your old Wi-Fi. If your ISP modem has Wi-Fi, don’t forget to turn that off as well.
What makes Plume different from my traditional Wi-Fi router or extender?
Single router Wi-Fi systems can give you the speed you need as long as you’re close enough to the router. Wi-Fi extenders or repeaters can improve coverage, but are often complicated, unreliable, and degrade performance. Plume is a cloud coordinated Wi-Fi system that replaces your current router and gives you stable and consistent Wi-Fi coverage and speed in every room within your home using blazing fast tri-band SuperPods coupled with auto-channel hop technology.
How many SuperPods do I need?
1-2 Bedroom apartments or condos should use our starter pack with one SuperPod and two Pods. For a 3-4 bedroom home, we recommend either one SuperPod with 4 Pods if you have 100Mbps or less Internet connection, or our three SuperPods if you have greater than 100Mbps Internet service. If your home has more than 4 bedrooms, is larger than normal or has an additional basement to cover, we recommend purchasing four SuperPods. Single Pods and SuperPods may be purchased for any starter pack separately.
How can you afford to provide the pods at such low prices?
The Plume cloud and our novel technologies power the whole-home Wi-Fi offerings of some the world’s largest Internet Service Providers. This leads to large volumes of pods manufactured, resulting in much lower supply costs. We pass these savings directly over to you.
If you stop making the earlier generation of pods, when I need to replace mine due to a hardware failure, how will I get a replacement as part of the rolling warranty?
During the applicable warranty period, we will replace your older generation pods with its successor if we have stopped making the exact model.
What if I want to switch to a Lifetime membership after I’ve purchased an Annual membership?
No problem! For each month remaining in your Annual membership, we will credit $5 toward a Lifetime membership. For example, if you have six months left in your Annual membership, you’ll receive $30 towards a lifetime membership. If you have three months left in your Annual membership, you’ll receive $15 towards a Lifetime membership.
What will happen if I don’t renew my Annual membership? Will my pods turn into pretty wall ornaments?
Your Wi-Fi network will continue to work with static mesh functionality and your pods will continue to receive firmware updates. You will also retain access to basic app features such as Wi-Fi and network settings.
What is the range of the Plume Pod and SuperPod?
It's difficult to provide you with exact numbers because of all the variables and configurations inside a home. While every home is unique, PowerPods are placed in each room of the home, which is typically 4.5-6 metres through walls and 9-12 metres apart for large open spaces (like a large living room). You can place SuperPods in every other room in your home. It has a range of 9-12 metres through walls and 18-24 metres apart for large open spaces. Our system measures the performance between each pod and creates the best pod-to-pod connections for you after optimisation completes.
Can I use SuperPods with my Pods?
Yes! SuperPods work together with your Pods to distribute Wi-Fi across your entire home! If you have both SuperPods and Pods, make sure the higher performance SuperPod is connected to your modem/router to ensure you have strong core network.
I am already a Plume member. How do I buy additional pods to expand my home setup?
You can purchase additional pods from the app and add them to your existing Plume network. Follow these steps to buy pods: 1. Tap on Menu button on the home screen 2. Go to Adaptive WiFi tab and tap on Add a pod to my account 3. Add pods to your cart 4. Enter billing and delivery information 5. Review your order and tap done